Two Hands Paperie Shipping, Return, and Pricing Policies

Shipping Policies
All orders will have shipping charges added unless otherwise noted (free shipping specials for example). Shipping charges are based on weight and size of package, and destination zip code. Shipping charges are non-refundable. “Flat-rate” and “free shipping” specials are only available within the continental United States. Oversize or heavy packages may have surcharges added, regardless of whether “flat-rate”, “free shipping”, or “standard shipping” are chosen. You will be contacted for approval of additional shipping charges if surcharges apply to your order.
 
Orders are shipped within 2 business days, excluding those placed on weekends or holidays, which are shipped on the next business day. This does not apply to custom or special orders.
 
We strive to maintain accurate inventory. In the event that an item is out of stock, back ordered, or discontinued, we will notify you within two business days.
 
Tracking numbers will be emailed on the day your package ships.
 
We do our best to reduce waste and save trees- we reuse packing materials and shipping boxes from deliveries we receive whenever possible. Please reuse or recycle these materials.
 
Shipping Methods
Our preferred carrier is the United States Postal Service. When “flat-rate shipping” or “free shipping” are chosen, orders are shipped using the ground shipping method we choose, usually Priority Mail, but occasionally parcel post. Priority Mail and Parcel Post packages deliver within 5 to 10 days in the Continental United States, but can take up to two weeks.
 
“Flat-rate” or “free shipping” items are not expedited. Expedited shipping can be arranged on any order for additional fees. Expedited charges can be viewed in a drop-down menu during checkout.
 
Damages, Returns, and Exchanges
Please inspect all shipments upon receipt and Notify Two Hands Paperie immediately if an item is damaged- call us at 303-444-0124 or email Shipping@TwoHandsPaperie.com. Appropriate action will be taken depending on the type of damage, shipping method, and carrier.
 
We accept returns for online sales- request must be made within 7 days of delivery. All returns require a Return Authorization (RA) number to be processed. Please contact us by phone at 303-444-0124 or by email at Shipping@TwoHandsPaperie.com to receive your RA number.
 
All returns must be received in new, unused, unopened condition. Shipping charges are non-refundable- only product cost will be refunded. Refunds will be made promptly, within 3 business days of receipt of acceptable return merchandise. Credit will be applied to original method of payment. You may cancel your order at any time before it has shipped at no charge.
 
The following items are NOT RETURNABLE: -decorative sheet paper
-pens
-books
-special orders of any kind
-custom orders such as printing, stamps, or embossers
-sale items
 
Pricing Policy for Online Merchandise
Two Hands Paperie and TwoHandsPaperie.com offer different products, services, and specials. All products carried in the retail store are not available on the website. Certain products may be offered on the website which are not available in the store. Prices for products may be different on the website and in the store.
 
Discounts and specials offered in the store may not be applied to website purchases. Coupons, promo codes, specials, and shipping offers on the website may not be applied to in-store purchases. Offers may not be combined unless otherwise noted in specific offers.